QuestionQ279Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich combination of roles is restricted for security reasons?Asnc_internal and sn_customerservice_agentBsnc_internal and sn_customerservice.partner_adminCsnc_internal and sn_customerservice.consumer_agentDsnc_external and sn_customerservice.customerShow AnswerAnswerExplanationThe sn_customerservice.partner_admin role inherits roles that ultimately include snc_external. Combining it with snc_internal creates the internal/external role collision that ServiceNow restricts for security purposes.Learn moreServiceNow User managementServiceNow Roles installed with Customer Service ManagementShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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