CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ276

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What does a red highlight in a Case's Action status field indicate?

Explanation

In ServiceNow Customer Service Management, a red Action Status indicator identifies a blocked case—for example, one with open related tasks or one awaiting customer feedback. Cases needing attention or awaiting input/review are indicated in blue.

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