CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ27

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

On a case list, what could a red indicator dot in the 'Action Status' column signify?

Choose two
Explanation

In ServiceNow Customer Service Management, a red Action Status indicator marks a blocked case. Defined blocked statuses include Blocked internally and Blocked internally and by customer. Open related task records can cause internal blocking, but “Blocked by case task” is not itself a defined Action Status value.

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