QuestionQ26Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionMatching rules improve assignment capability by ____________________.AMatching best agent by availabilityBProviding dynamic matching of cases to groups or individualsCDetermining if account is a customer or partnerDMatching best agent by skillShow AnswerAnswerExplanationMatching rules support rule-based, dynamic assignment of cases to the appropriate group or individual. Agent availability and skills can be criteria within a rule, but neither alone defines the overall matching capability.Learn moreServiceNow — List of plugins (Yokohama)Show comments5Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion