The Customer admin role (sn_customerservice.customer_admin) is the delegated administration role in ServiceNow Customer Service Management's Contact Administration capability. When an internal CSM administrator assigns this role to an account contact, that contact gains the ability to create, edit, and deactivate other contacts tied to the same account, effectively delegating self-service contact management to the customer side. The Customer case manager and Customer account manager roles grant elevated visibility into cases and account records respectively but do not include contact-creation rights, and the base Customer role only allows a contact to interact with their own cases.
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