QuestionQ238Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionAt what point are child cases updated from the parent case?AClicking on the Child Sync UIBScheduled JobCAutomatically upon update of parentDWhen the Sync scheduled job runsShow AnswerAnswerExplanationIn ServiceNow Customer Service Management, updates to a parent case automatically synchronize to its child cases, so synchronization is triggered by the parent-case update rather than by a separate UI action or scheduled job.Show comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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