CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ232

VerifiedCustomer Service Management System Setup and Configuration

After how many days does the default configuration automatically close resolved Cases?

Explanation

In ServiceNow Customer Service Management, automatic closure depends on the Auto Close Resolved Cases Flow Designer flow, which is not active by default. Consequently, the default configuration does not automatically close resolved cases.

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