CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ230

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which recipient types can be sent targeted communications (publications)?

Choose two
Explanation

ServiceNow Targeted Communications publications can be created and sent to employees and customer contacts. Therefore, the supported recipient types are internal users and contacts.

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