CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ226

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What do the blue circles on a case form’s timeline represent?

Explanation

In ServiceNow Customer Service Management, each blue circle on a case timeline represents a change in the case state. Other activities, including comments, emails, and phone calls, are represented separately by markers or activity lines.

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