CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ225

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which action can a Customer Admin (sn_customerservice.customer_admin) perform in the Customer Service Portal that a Customer (sn_customerservice.customer) cannot?

Explanation

Customer administrators can create and update customer contacts from the Customer Service Portal; those contact-management actions require sn_customerservice.customer_admin (or an equivalent elevated role), rather than the standard sn_customerservice.customer role. ServiceNow: Manage contacts from the customer service portal

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