CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ212

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which specific catalog-item type enables users to create any type of task, such as cases, from the Service Catalog?

Explanation

A Record Producer is a Service Catalog item that creates a record in a target table, allowing users to submit records such as cases through the catalog interface.

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