QuestionQ211Verified/Engagement Methodology and Project PlanningCopy linkReport a problemAsk AstroTutorSave questionWhich three primary components comprise Proactive Customer Service Operations?Choose threeAService MonitoringBService ReportingCService-Aware CMDBDService-Aware Install BaseEProactive CaseFProactive PreventionShow AnswerAnswerExplanationProactive Customer Service Operations combines service monitoring to detect service issues, a service-aware install base to identify affected customers, and proactive cases to manage and communicate those issues before customers need to report them.Learn moreServiceNow Customer Workflows Use Case GuideShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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