CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ207

VerifiedCustomer Service Management System Setup and Configuration

Which of the following fields is required in the Resolution Information tab to close a case?

Explanation

ServiceNow Customer Service Management requires a Resolution Code and Resolution notes in the Resolution Information tab when proposing a solution and moving a case to Resolved. Cause is optional, and Closed and Closed by are state or audit fields rather than required resolution input. Case states — ServiceNow

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