CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ205

VerifiedCustomer Service Management System Setup and Configuration

When you activate the Customer Service Management Demo Data plugin, which case type is available besides a product case?

Explanation

Customer Service Management supports Product and Order case types. An Order case is used for customer issues related to an order and includes order-specific information, whereas a Product case includes product and asset information.

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