CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ204

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which decisions are supported by Predictive Intelligence?

Choose two
Explanation

ServiceNow Predictive Intelligence for Customer Service Management includes classification solution definitions for case categorization and case prioritization, which predict the Category and Priority fields from the case short description.

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