CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ19

VerifiedCustomer Service Management System Setup and Configuration

The self-registration capability allows new customer contacts to submit registration requests through the customer portal. Which role is responsible for creating the unique registration code for each account?

Explanation

The system administrator creates the unique registration code and stores it in the Registration Code field on the Account form. Customer administrators may distribute that code to customers and approve submitted registration requests, but they do not create the account-level code.

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