QuestionQ18Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich of the following are advantages of customer access management?Choose twoAIt increases security by automatically granting access to cases based on access to sold product.BIt defaults the responsibility for access management to the customer.CIt defaults the responsibility for access management to the customer service agent.DIt improves the customer experience by enabling related parties to track and collaborate on cases.Show AnswerAnswerExplanationCustomer access management can automatically grant case access according to access to the related sold product, helping align case visibility with authorized product relationships. It also enables related parties to track and collaborate on cases, improving the customer experience.Learn moreCustomer access management | ServiceNow DocumentationShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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