CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ174

VerifiedCustomer Service Management System Setup and Configuration

After the Virtual Agent plugin is installed, NLU is activated but cannot be used until which two configurations are completed?

Choose two
Explanation

NLU in Virtual Agent requires NLU to be enabled in Virtual Agent General Settings and an NLU service provider to be selected. The provider determines which NLU service supplies intent and entity extraction; confidence thresholds are not the required activation configurations. ServiceNow: Virtual Agent and NLU Workbench integration

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