CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ173

VerifiedCustomer Service Management System Setup and Configuration

Which Business Rules are included in the Customer Service Management baseline configuration?

Choose two
Explanation

Customer Service Management installs the Auto assessment business rule, which triggers a customer satisfaction survey when a case is closed, and Update case entitlement on Close, which updates the associated entitlement when a case reaches the Closed state.

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