CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ168

VerifiedCustomer Service Management System Setup and Configuration

For which out-of-box attributes can Special Handling Notes be applied to cases?

Choose three
Explanation

ServiceNow Customer Service Management special handling notes can be configured against related case attributes including an account, contact, and product. These attributes allow notes associated with those records to be presented to the agent handling the case.

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