QuestionQ157Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich field is required on the Resolution Information tab to close a case?AResolution dateBResolution notesCClosed statusDCauseShow AnswerAnswerExplanationResolution notes are required when closing a case because the case-resolution record must document the resolution provided.Show comments0Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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