QuestionQ156Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich table must be extended when you create a new case type?ACase (sn_customerservice_case)BCase Task (sn_customerservice_case_task)CTask (task)DCase Type (sn_case_type)Show AnswerAnswerExplanationA Customer Service Management case type is implemented as a new table that extends the Case table (sn_customerservice_case), inheriting its case functionality. A separate definition record is added to sn_case_type, but that table is not the one extended.Learn moreConfiguring customer service case typesShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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