QuestionQ131Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich roles are classified as external?Choose twoAConsumer Support Agent (sn_customerservice.consumer_agent)BCustomer Admin (sn_customerservice.customer_admin)CPartner Admin (sn_customerservice.partner_admin)DCustomer Service Agent (sn_customerservice_agent)Show AnswerAnswerExplanationThe external administrator roles in ServiceNow Customer Service Management are Customer Admin for customer organizations and Partner Admin for partner organizations. Agent roles are intended for personnel who provide support.Show comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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