CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ130

VerifiedCustomer Service Management System Setup and Configuration

When using communication channels, which inbound email flows are available by default?

Choose two
Explanation

ServiceNow Customer Service Management provides default inbound email flows to create a case from a new email and to update a case through a reply. These flows support the standard new-email and reply-email case-processing paths.

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