CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ128

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

To which knowledge items can user criteria records be applied?

Explanation

ServiceNow applies user criteria to Knowledge Bases and individual knowledge articles to control read or contribute access. Knowledge categories do not support user-criteria access control out of the box.

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