CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ120

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which three out-of-the-box playbooks are available for CSM?

Choose three
Explanation

ServiceNow Customer Service Management provides predefined Case Playbook applications for Onboarding, Complaints, and Product Support. These playbooks guide agents through onboarding customers, resolving complaints, and resolving product issues, respectively.

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