CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ119

VerifiedCustomer Service Management System Setup and Configuration

Depending on the CSM workspace in which you are working, specific steps can be used to configure the form header. Which statement is correct about form headers in CSM Configurable Workspace?

Explanation

CSM Configurable Workspace supports displaying form-header secondary values either below the primary value in the form header or in the Contextual side panel. The record_secondary_values_location property controls this location independently of the form-ribbon setting.

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