CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ106

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What are some benefits that Knowledge Product Entitlement provides?

Choose three
Explanation

Knowledge Product Entitlement grants access to knowledge articles relevant to products the customer owns. By enabling customers to find applicable self-service information, it can reduce support calls and make the remaining case volume easier for agents to manage.

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