QuestionQ105Verified/Customer Service Management IntegrationCopy link1Report a problemAsk AstroTutorSave questionWhat is one limitation of synchronization between a case and its associated work order?AIf information changes on the Case form it is not updated on the Work Order formBUpdates on a case or work order will only synchronize after the work order is approvedCWhen creating a work order from a case only the Account field on the work order form is filed in but not the Company fieldDThe data copied over to the Work Order form when creating a work order from a case cannot be configured or customizedShow AnswerAnswerExplanationCreating a work order from a case transfers mapped case values when the work order is created, but subsequent changes to the case are not automatically synchronized to the work order. Microsoft documents the case-to-work-order field mappings as part of the creation process.Learn moreCreate a work order from a case - Dynamics 365 Field ServiceShow comments0Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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