Financial Services Cloud Accredited ProfessionalDemo

By Salesforce · Question Mode

QuestionQ83

Define/Design

A consultant advising Cumulus Bank needs to ensure the bank complies with Identity Verification Regulations when customers contact the bank.

Which two features should the consultant use to design this business process?

Choose two
  • A Discovery Framework
  • B OmniStudio
  • C Process Builder
  • D Screen Flows
Explanation

Discovery Framework creates digital forms for collecting and validating data, and its data model works with OmniStudio to manage questionnaire-driven data collection in compliance with organizational policies. Together, they support a guided, compliant identity-verification process for customer interactions.

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