Field Service ConsultantDemo

By Salesforce · Question Mode

QuestionQ49

Manage Scheduling and Optimization

Universal Containers intends to implement Crew Management to better support its clients.

Which area must the Consultant consider as part of the recommendation?

  • A The Preferred Resource service objective is ignored for active Crew Members.
  • B A service resource can only be a member of a single Crew.
  • C Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
  • D Capacity-based scheduling is supported for Service Crews.
Explanation

Active Service Crew members are not considered appointment candidates as individual service resources. Therefore, the Preferred Resource service objective is ignored for them, as are the Required Resource and Excluded Resource work rules.

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