Field Service ConsultantDemo

Question

A Dispatcher at Universal Containers has just learned that one of its field employees, who has five services scheduled today, has called in sick.

How should the workload be reassigned to other Technicians?

A Ask the Customer Service Rep to call the customers and manually reschedule for another day.
B Drag the Service Appointments to other available Resources and run Optimization.
C Create a Resource Absence for the Resource and apply Fix Overlaps for that Resource.
D Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.

Explanation

A Resource Absence records that a service resource is unavailable. Service appointments that conflict with the absence can be handled with Fix Overlaps, which reschedules conflicting appointments using the configured scheduling settings. Salesforce documents that resource absences prevent conflicting assignments during optimization and that Fix Overlaps is used to resolve appointments overlapping an absence.

Learn more

Field Service ConsultantDemo

AstroTutor

Notes

Readiness

QuestionQ119

Community Discussion