Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ321

Interaction Channels

AW Computing wants to interact with customers on Facebook and Twitter.

Where does Salesforce track these conversations?

  • A Case Chatter feed
  • B Case activity feed
  • C Case notes related list
  • D Social Post record
Explanation

A Social Post is a Salesforce object that represents a post on a social network, including Facebook or Twitter, so social-media conversations are tracked in Social Post records.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!