Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ320

Knowledge Management

Universal Containers intends to migrate its current knowledge base to Salesforce Lightning Knowledge.

Which three statements should be taken into account?

Choose three
  • A Article numbers change during migration.
  • B Visualforce pages refer to Classical article types.
  • C Each article must be associated to a record type.
  • D Attachments and .html files in Classic Knowledge are moved to the Files object.
  • E Approval process history migrate to Lightning Knowledge.
Explanation

Lightning Knowledge consolidates Classic article types into record types, so Visualforce and other customizations that reference old article types must be refactored. In migrations involving multiple article types, the standard auto-number Article Number can change. Classic Knowledge file content is moved to the standard Salesforce Files object and related list. Approval-process history does not migrate.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!