QuestionQ94

VerifiedOmniStudio User Interface

A consultant needs to design a 360-degree customer view. The business requirements are:

  • A header card containing account information (name, account number, next billing date, Invoice method)
  • A list of related contacts (first name, last name, phone)
  • All open cases associated with the account (subject, priority, SLA)

An account will have no more than 2 contacts, but it could have more than 10 open cases. The different sections must be available at a glance.

Which two FlexCard features should the consultant recommend to enhance the user experience?

Choose two
Explanation

A FlexCard DataTable is suited to displaying the open cases because the case data is tabular and may exceed 10 records; it supports columns and pagination. A Zone Template provides distinct layout areas for the account header, contacts, and cases so each section can remain visible together. Salesforce documents DataTables specifically for showing account cases as sortable tables.

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