Certified OmniStudio Consultant

Question

A company is designing a new console for contact-center agents to show customer case data. All cases will be retrieved through a single OmniStudio Data Mapper. The page must display cases as follows:

"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases must be highlighted with a red border.
"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases must be highlighted with a grey border.
"Closed" cases with case description, resolution, and case closed date fields, with a link to duplicate cases.

How should the consultant design the FlexCard solution to meet these requirements?

Explanation

FlexCard states support condition-based layouts, fields, actions, and styling. Configuring three states based on the case status enables each status to show its required fields and border treatment; the Closed state can include the duplicate-case link. A single FlexCard can use the one Data Mapper data source while rendering the state whose condition matches each case.

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