Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ84

VerifiedOmniStudio User Interface

A business intends to create a FlexCard for mobile plans to add to its Customer 360° console application. The FlexCard must include the following actions:

  • Start a process to retrieve plan consumption data
  • Create a new case
  • Open a promotions web page
  • Change the SIM card

Which combination should the consultant use to design the solution?

Explanation

An OmniScript action launches guided business processes from a FlexCard, which can support retrieving plan-consumption data, creating a case, and changing a SIM card. A Navigate action opens an external web page, making it appropriate for the promotions page.

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