Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ48

VerifiedOmniStudio Integration Procedures

A Salesforce OmniStudio Consultant must integrate Salesforce Knowledge into an OmniScript so that users can search for and view Salesforce Knowledge Articles.

What must be enabled in the organization before the consultant can activate Knowledge in an OmniScript?

Explanation

Salesforce Knowledge must be enabled in the organization to use the Knowledge integration in OmniScript. Lightning Knowledge can be enabled optionally for Lightning Knowledge-specific functionality, but it is not the general prerequisite.

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