Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ32

VerifiedOmniStudio User Interface

A business wants to convert an existing process into a digital interaction by using OmniScript. The process has several steps. Some steps apply to every user, while others apply only to users based on their responses to certain questions. The business does not want every user to complete every step.

Which OmniScript feature should the consultant recommend to satisfy this requirement?

Explanation

Conditional Views can show or hide OmniScript steps, blocks, or elements when defined conditions are true. They support presenting common steps to all users while omitting steps that are not relevant to a user’s responses.

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