Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ106

VerifiedOmniStudio Integration Procedures

A company must create a process that enables call center admins to retrieve every open case whose case type is "network issue" and submit the case data "as-Is" to a back office system for daily batch validation. After the cases are submitted, the process must send an email to the supervisor.

Which three OmniStudio tools should the consultant recommend to satisfy these requirements?

Choose three
Explanation

An Integration Procedure orchestrates server-side, multi-step processing, including retrieving and sending data to an external system and sending email. A DataRaptor Turbo Extract efficiently reads and filters data from a single Salesforce object, such as Case, while returning the selected fields without transformation. A FlexCard provides the interface for administrators to view the retrieved cases. DataRaptor Load writes data to Salesforce, whereas the required submission is to a back-office system.

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