Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ103

VerifiedOmniStudio Integration Procedures

A business wants to build an OmniScript that enables call center agents to schedule field service appointments for customers. The process must retrieve available appointment dates from an external system through a REST API, then show them to the user for selection in a dropdown list. After the user selects a date, display a confirmation with rich text and images.

Which three OmniScript elements should be used to satisfy these requirements?

Choose three
Explanation

An HTTP Action invokes the external REST API to retrieve appointment availability. A Select element provides a single-choice dropdown for the appointment date, and a Text Block displays rich formatted confirmation content, including images. A Multi-select is inappropriate because the agent is selecting one appointment date.

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