Certified Marketing Cloud Account Engagement SpecialistDemo

By Salesforce · Question Mode

QuestionQ2

Engagement Studio

What happens to wait times if a user pauses an Engagement Studio program while a prospect still has time left in the wait period?

  • A The wait time continues to process and the prospect will immediately process to next step when program resumes.
  • B The wait time continues to process and the prospect will immediately process to next step once the remaining wait time is fulfilled.
  • C The wait time is paused and the prospect will immediately process to next step when program resumes.
  • D The wait time is paused and the prospect will finish the remaining wait time when the program resumes and process to next step.
Explanation

In Salesforce Account Engagement, pausing an Engagement Studio program also pauses any wait period currently affecting a prospect. After the program resumes, the prospect completes the remaining wait time before proceeding to the next step.

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