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By Salesforce · Question Mode

QuestionQ37

Implementation

Northern Trail Outfitters (NTO) plans to create an HR help desk for its employees. IT recommends using Experience Cloud to build the HR help desk app.

What should NTO consider when building the HR help desk app?

  • A HR user profile is only available in Employee Cloud with Employee permission set license.
  • B HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
  • C The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
  • D The HR help desk app can centralize knowledge and self service in to one experience site.
Explanation

An Experience Cloud site can provide a unified employee self-service experience that includes Knowledge content and service capabilities. Salesforce describes Employee Service as an Experience Cloud–based HR and IT help center with a searchable knowledge base and employee self-service, while Chatter conversations remain associated with the individual Experience Cloud site to which they belong.

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