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QuestionQ35

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Ursa Major Solar (UMS) plans to use Salesforce Partner Relationship Management (PRM) to manage the partner lifecycle. UMS understands that Salesforce PRM can support channel sales, lead distribution, and co-marketing with partners.

Which three features can Salesforce PRM use to improve partner self-service?

Choose three
  • A Chat
  • B Partner Incentivization Map
  • C Partner Value Score Matrix
  • D AI-Powered Knowledge Base
  • E Case Escalation
Explanation

Salesforce PRM improves partner self-service by embedding chat bots, providing access to knowledge articles with AI-powered assistance, and routing or escalating support cases to the appropriate agent when further help is needed.

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