Certified Development Lifecycle and Deployment Designer

By Salesforce · Question Mode

QuestionQ94

VerifiedTesting

Universal Containers (UC) is implementing Service Cloud. UC’s contact center receives 100 phone calls per hour and operates across North America, Europe, and APAC. UC wants the application to remain responsive and scalable for 150 calls, taking future growth into account.

What is a recommended consideration for test load?

Explanation

Test load should reflect the anticipated growth target. A 50% increase over the current 100 calls per hour produces a test load of 150 calls per hour, validating the required responsive and scalable capacity.

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