QuestionQ18

Risk Identification and Mitigation

Universal Containers is nearing completion of a new application for tracking custom containers. During an application review, a business Subject Matter Expert noted that it would be helpful to track additional container types beyond those originally included during the planning and design phase.

Which two actions should be taken to mitigate the risk?

Choose two
  • A Have a discussion with the business Subject Matter Expert and communicate that a new developer environment will be needed to mitigate the risk.
  • B Escalate and communicate to stakeholders the risk and mitigate it by allocating additional resources to support the new requirement based on stakeholders input.
  • C Have a discussion with the business Subject Matter Expert and communicate that Salesforce has limitations in supporting such a feature to mitigate the risk.
  • D Escalate and communicate to stakeholders the risk and mitigate it by extending the timeline of the project to support the new requirement based on stakeholders input.
Explanation

A late request for functionality beyond the agreed scope is a scope-change risk that requires stakeholder escalation and communication. Stakeholders can approve mitigation through additional resources to deliver the added requirement or by extending the project schedule to accommodate it.

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