QuestionQ5

Business Process Mapping

Universal Containers is planning an initiative to assess its Salesforce org for areas of risk and has asked the business analyst (BA) to analyze its current state. The BA will use Salesforce Optimizer for this assessment.

How should the BA use the tool’s output?

  • A Identify top project priorities.
  • B Verify Lightning page loading time.
  • C Understand the project scope.
Explanation

Salesforce Optimizer findings identify areas needing attention and recommendations for improving an org. Those findings allow the business analyst to prioritize the highest-risk or highest-impact work for the project.

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