Certified Business AnalystDemo

By Salesforce · Question Mode

QuestionQ19

User Acceptance

Cloud Kicks is developing a new lead-conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories involving the Opportunity object. Test scripts were prepared for the lead-conversion process. All test scripts passed, and the new functionality was deployed.

After deployment, end users reported error messages when manually creating new Opportunities.

Which area of user acceptance testing (UAT) was missed?

  • A Several teams should be part of UAT to represent multiple viewpoints.
  • B Functionality on interconnected objects should be part of UAT.
  • C End users who are experts in that functionality should participate in UAT.
Explanation

User acceptance testing must cover related functionality on interconnected objects and processes. A lead-conversion change involving the Opportunity object can affect manual Opportunity creation, so limiting tests to the lead-conversion workflow leaves that related user path unvalidated.

Community Discussion

No comments yet. Be the first to start the discussion!