Certified Business AnalystDemo

By Salesforce · Question Mode

QuestionQ1

User Acceptance

Universal Containers wants to integrate its Salesforce org with the largest online professional network so that sales reps can view information directly on Salesforce records. The business analyst will create acceptance criteria for this scenario.

What is an example of effective acceptance criteria?

  • A Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
  • B A sales rep can view current information directly in the Lead and Contact records.
  • C A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
Explanation

Effective acceptance criteria express a testable user outcome. Sales representatives being able to view current information directly in Lead and Contact records defines observable functionality without requiring a particular widget or page-layout implementation.

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