Certified B2B Solution Architect Practice Exam

Join Us Among the Stars

Sign Up & unlock 100% of Exam Questions

Log in / Sign up

No Strings Attached!

64Practice Questions

3Study Modes

Free

TopicSort

Question 1

Design

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? (Choose two.)

A CPQ license
B Price Rules
C Flow
D CPQ Plus license

Question 2

Delivery

Question 3

Data Governance and Integration

Question 4

Discovery and Customer Success

Question 5

Data Governance and Integration

Question 6

Design

Question 7

Discovery and Customer Success

Question 8

Data Governance and Integration

Question 9

Discovery and Customer Success

Question 10

Discovery and Customer Success

Question 11

Discovery and Customer Success

Question 12

Operationalize the Solution

Question 13

Data Governance and Integration

Question 14

Discovery and Customer Success

Question 15

Design

Question 16

Design

Question 17

Design

Question 18

Design

Question 19

Delivery

Question 20

Data Governance and Integration

Question 21

Data Governance and Integration

Question 22

Delivery

Question 23

Operationalize the Solution

Question 24

Data Governance and Integration

Question 25

Delivery

Page 1 of 3 • Questions 1-25 of 64

1 2 3

→

Know a question that should be here? Contribute to this exam

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A Utilize Service Cloud and LiveMessage.
B Utilize Marketing Cloud and MobileConnect.
C Embed third-party messenger tools.
D Utilize Service Cloud Email to Text Message.

Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic and saw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.
UC’s requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ’s discounting functionality, along with approval rules for its Sales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP.
What should a Solution Architect recommend when architecting a solution to meet UC’s requirements?

A The Product and Pricing data should be mastered in B2B Commerce and integrated into CPQ via REST API, and finally integrated to the ERP via SOAP API.
B The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.
C The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.
D The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAP API.

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A Demo how the chatbot can provide a response to a customer’s request by bringing together content from Knowledge articles.
B Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D Demo how a human being can have a real conversation with an Einstein AI-driven chatbot.

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce’s core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows? (Choose two.)

A Product and Pricing are set up with CPQ as the source of record.
B The source for the data feed to ERP is the CPQ Order object.
C Cart and Order record owners are mapped to Quote and Quote Line record owners.
D All data points on products should be mapped and replicated between CPQ and B2B Commerce.

Question 6

Design

Question 7

Discovery and Customer Success

Question 8

Data Governance and Integration

Question 9

Discovery and Customer Success

Question 10

Discovery and Customer Success

Question 11

Discovery and Customer Success

Question 12

Operationalize the Solution

Question 13

Data Governance and Integration

Question 14

Discovery and Customer Success

Question 15

Design

Question 16

Design

Question 17

Design

Question 18

Design

Question 19

Delivery

Question 20

Data Governance and Integration

Question 21

Data Governance and Integration

Question 22

Delivery

Question 23

Operationalize the Solution

Question 24

Data Governance and Integration

Question 25

Delivery

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful’s project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest? (Choose two.)

A Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
B Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
C Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
D Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume? (Choose two.)

A Plan and conduct User Adoption Trainings for resellers on how to use the site.
B Offload the number of cases received via Web2Case by using Email2Case.
C Implement Case Deflection.
D Disable anonymous users on the site.

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A Push the data into Salesforce and implement an archival strategy.
B Write custom Apex code to retrieve the data in real time from external systems.
C Re-architect the implementation using Salesforce Connect and external objects.
D Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels? (Choose two.)

A Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
B Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
C Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
D Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend? (Choose two.)

A Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
B Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
C Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
D Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

A Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users’ needs.
B Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
C Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
D Give every end user the Functional Specification Document as their training materials and test them on the contents.

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A Engage Salesforce services to manage all governance and represent as the Steering Committee.
B Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
C Engage a third-party company to manage all governance and represent as the Steering Committee.
D Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
B Enable External Sharing Model to create external organization-wide defaults.
C Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
D Make internal organization-wide defaults Public Read Only to create external visibility.

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? (Choose two.)

A Create recurring office hours for end users to call in to speak directly with the Solution Architect.
B Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
C Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
D Suggest that the executive team tie performance metrics to Salesforce usage.

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC’s end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud? (Choose two.)

A Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
B Do partners need to do complex configurations or create their special pricing?
C Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
D What do we need to invest in order to build the channel and where does that investment come from?

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

A Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.
B Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
C Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
D Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC’s business model relies on partners (retail outlets) reaching out to UC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC’s requirements?

A Sales Cloud, B2B Commerce, and Partner Relationship Management
B Sales Cloud, Service Cloud, and Partner Relationship Management
C Sales Cloud, B2B Commerce, and Customer Community
D Sales Cloud, Partner Relationship Management, and Einstein

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to Salesforce users as well as non-Salesforce users.
Which recommendation should a Solution Architect make to meet the company’s needs?

A Reporting snapshots
B Standard Dashboards
C CRM Analytics
D Sales Cloud Einstein

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce.
Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

A Perform API load test against the partial copy sandbox before go live.
B Perform API load test against the full copy sandbox before go live.
C Perform unit testing against the full copy sandbox codebase before go live in production.
D Perform page load testing against production after go live.

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField’s existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

A Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
B Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
C Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
D Prioritize migrating the newly acquired company to SharpField’s Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.

Northern Trail Health has clients that have more than 10,000 employees. The company’s Customer Service team handles requests from its client’s employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance? (Choose two.)

A Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
B Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.
C For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.
D Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams? (Choose two.)

A Use multiple development sandboxes and merge the workstream builds using change sets.
B Use a version control system and CLI-based deployment tools to merge the workstream builds.
C Use scratch orgs and continuous deployment tools to merge the workstream builds.
D Use package-based deployments and scratch orgs to merge the workstream builds.

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it’s discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

A Create a custom object to hold orders in queue for processing.
B Enable Advanced Order Management to process large orders.
C Install a third-party solution to process large orders.
D Review to determine if moving automation to asynchronous Apex is required.

Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce’s multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC’s sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

A Salesforce B2B Commerce
B Salesforce Sales Cloud
C Third-party data warehouse
D Salesforce CPQ

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC’s management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities?

A Agree with the management team to postpone the go-live and increase the scope to include the desired features.
B Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
C Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
D Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

Join Us Among the Stars

Certified B2B Solution ArchitectPreview

About the Certified B2B Solution Architect Exam

Mode Selection

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Question 21

Question 22

Question 23

Question 24

Question 25

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Question 21

Question 22

Question 23

Question 24

Question 25